Resident FAQs

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  • Q: How do I schedule a showing?

    A: All showings are by appointment only. Please contact a leasing agent for any inquiries.
  • Q: How much is the application fee?

    A: Our application fee is $50 per applicant. All applicants 18 or over must apply.
  • Q: What is required before move-in?

    A: All utilities must be in your name, all balances due (pet fees, prorated rent, security deposits, any other balances) and move-in (inspection) report and lease must be signed before move-in.
  • Q: What is your pet policy?

    A: We are a pet friendly company, however all of our properties have different requirements based on the owner's preferences. Our company policy is the following: no pets under 1 year old, non-aggressive breeds, 35 lbs and under unless approved. Please contact our office for further information.
  • Q: When is rent due?

    A: Rent is due on the 1st of the month. Late fees are applied after the 5th of the month. All rent must be RECEIVED in our office on or before the 5th to avoid late fees. Rent delayed or lost in the mail is the tenant's responsibility and will be subject to late fees.
  • Q: What forms of payment do you accept?

    A: We accept certified funds for applications and security deposits. Personal checks are accepted after 1st month's rent. Also, tenants can pay online through the tenant portal.
  • Q: How much are late fees?

    A: Late fees are 10% of the rent. If late fees are not paid, they will be deducted from your security deposit upon move-out.
  • Q: What do I do if I have a maintenance request?

    A: Use our maintenance portal or call our office at 615-849-9227.
  • Q: How much notice must be given before I move out?

    A: If your lease term is expiring, a 30 day notice is required IN WRITING before move-out. You cannot move-out without penalties before your lease term has expired.
  • Q: What must I do before I move out?

    A: Property must be returned to same or better condition than it was when you first moved in. Move-out instructions will be mailed to you upon receipt of 30 day notice.


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