Tenant FAQs

Properties are rented on a first-come, first-served basis, and a completed application with required fees is what secures your spot. With inventory moving quickly across Middle Tennessee, we strongly recommend submitting your application as soon as possible to avoid missing out on the home that is right for you.

Move-in costs vary by property, but tenants are typically required to pay the first month's rent and a security deposit prior to receiving keys. Some properties may also require last month's rent upfront. Our team will walk you through the exact requirements for your specific rental so there are no surprises.

All applicants must be of legal age to enter into a lease agreement, which is 18 years or older. Every adult occupant intending to reside in the property must submit a completed application.

Yes, security deposits are refundable provided the home is returned in good condition, all lease terms have been honored, and there are no outstanding balances. Deductions may be applied for unpaid rent, damages beyond normal wear and tear, or cleaning fees. We handle this process with full transparency so tenants always understand where they stand.

A cosigner may be required when an applicant does not meet the income, credit, or rental history qualifications on their own. Cosigners must satisfy our financial requirements and execute a guarantor agreement. Our team is happy to guide you through this process if it applies to your situation.

Applications can be submitted online or in person and must include a completed application form, the application fee, and supporting documentation such as proof of income and a valid form of identification. Our team reviews every application with care and works to provide timely responses so you can plan your move with confidence.

Rent can be paid online through your tenant portal, via automatic bank transfer, or by check or money order depending on the payment options available for your property. We aim to make the payment process as simple and convenient as possible for every tenant we serve.

Before bringing a pet into your home, review your lease agreement and reach out to our team directly. Some properties welcome pets with an additional deposit or monthly pet rent, while others have breed, size, or species restrictions. Getting prior approval protects both you and your tenancy.

All tenants listed on a lease share responsibility for the full lease term, so a change like this requires management approval. The remaining tenant may need to requalify independently or identify a suitable replacement tenant. Contact our office as early as possible so we can help facilitate a smooth transition that works for everyone involved.

Most leases require written notice within a specific window before your move-out date. Review your lease for the required notice period and submit your intent to vacate in writing before that deadline. Reaching out to our team early gives everyone time to coordinate properly and helps ensure your deposit process goes smoothly.

Our team handles routine maintenance and repairs as part of our commitment to well-maintained properties across Middle Tennessee. Tenants may be responsible for damages resulting from negligence or misuse. All maintenance requests should be submitted promptly through the appropriate channels so our experienced coordinators can address them efficiently and keep your home in great condition.